If, for any reason*, your GlassDharma Drinking Straw should break, click the link below and fill out the form to obtain your replacement.
INSTRUCTIONS FOR HASSLE-FREE REPLACEMENT
We're sorry to hear that your straw broke!! But, not to worry - here's a form you can fill out and submit to us. Once we have this information, we can then send you a coupon code for the value of your straw. Please allow 5 business days for processing. ** IF YOU HAVE NOT RECEIVED YOUR COUPON CODE BY THEN, PLEASE CHECK YOUR SPAM FOLDER. **. When you receive your coupon code, simply go to GlassDharma.com. You may use your coupon code towards your purchase of anything you like. You will need to pay our modest shipping fee based on sale amount. As soon as your order has been completed, we will then get your replacement straw shipped and on its way to you! (We ship usually same day or next day!)PLEASE NOTE: If you have a custom made straw, you will need to call us at 707.964.9350 between 10am and 4pm Pacific time, Monday-Friday
*NOTE: Although we offer this unbelievable guarantee, we are NOT claiming that they are unbreakable. (Any more than your Pyrex coffee pot or pie plate would be.) Purposely "testing" GlassDharma straws is not advised and in some cases may result in the guarantee being voided.
**NOTE: If you purchased your GlassDharma straw from another retailer and you would like a refund, you will need to contact the retailer where it was purchased. If purchased elsewhere, you can still get a credit or exchange through GlassDharma.
NOTE: Unless merchandise is defective, buyer is responsible for all shipping costs to return merchandise to GlassDharma.