GlassDharma is different

Hassle-Free Lifetime Guarantee Against Breakage

If, for any reason*, your GlassDharma Drinking Straw should break, click the link below and fill out the form to obtain your replacement.

Click here to replace your broken straw

INSTRUCTIONS FOR HASSLE-FREE REPLACEMENT
We're sorry to hear that your straw broke!! But, not to worry - here's a form you can fill out and submit to us. Once we have this information, we can then send you a coupon code for the value of your straw. Please allow 5 business days for processing. ** IF YOU HAVE NOT RECEIVED YOUR COUPON CODE BY THEN, PLEASE CHECK YOUR SPAM FOLDER. **. When you receive your coupon code, simply go to GlassDharma.com. You may use your coupon code towards your purchase of anything you like. You will need to pay our modest shipping fee based on sale amount. As soon as your order has been completed, we will then get your replacement straw shipped and on its way to you! (We ship usually same day or next day!)PLEASE NOTE: If you have a custom made straw, you will need to call us at 707.964.9350 between 10am and 4pm Pacific time, Monday-Friday

Fields with a • are required to process this form.

CONTACT INFORMATION

First Name•:

Last Name•:

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Apt or Suite Number:

Country•:
Enter your country here if you live in a country other than the U.S or Canada:

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REPLACE YOUR BROKEN STRAWS

If you know the stock number of the straw, you can enter that and that would be all that is required for us to identify which straw you have. The stock number can be found on the packaging that the straw came in. If you do not know the stock number, then help us out by filling out the following fields: Style, Diameter, Length and Color. (Use color selection only if it is a Decorative Dot.)

•Item 1: OR Qty•:

Item 2: OR Qty:

Item 3: OR Qty:

Item 4: OR Qty:

WE WOULD LOVE TO HEAR YOUR COMMENTS

Please type in the code that appears in the box below to validate this form. This step prevents spammers from submitting bogus inquiries.

Hassle-Free Satisfaction Guarantee**

If, for any reason you are not satisfied with your purchase, click the link below for instructions on returning your straw(s). We will issue your choice of an exchange or a refund for the total amount of the items you are returning. (excluding shipping)

Click here for all other returns or exchanges

*NOTE: Although we offer this unbelievable guarantee, we are NOT claiming that they are unbreakable. (Any more than your Pyrex coffee pot or pie plate would be.) Purposely "testing" GlassDharma straws is not advised and in some cases may result in the guarantee being voided.

**NOTE: If you purchased your GlassDharma straw from another retailer and you would like a refund, you will need to contact the retailer where it was purchased. If purchased elsewhere, you can still get a credit or exchange through GlassDharma.

NOTE: Unless merchandise is defective, buyer is responsible for all shipping costs to return merchandise to GlassDharma.